Return & Delivery Policy

Return, Refund and Exchange Policy

At Omaflex, we continuously endeavor to provide you the best and easiest shopping experience. However, Omaflex is not responsible to return used products, products with tampered or missing serial numbers, including labels and price tags also, if the return or exchange request is made outside the given time period.

Omaflex is not responsible for any damage caused after product delivery. 

In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team at +91 7206648796 or email us at contact.omaflex@gmail.com within 2-3 days of the product delivery.

A customer will be eligible for the exchange of the product if products delivers to him in broken and damaged condition (Kindly note this that damages after the delivery is not exchangeable). 

Note* Your request for exchange will be considered only when you notify us within 2-3 days of product delivery.   

Any purchased good may be eligible for return /replace/refund if fulfills the following conditions: 

  • Sold/ delivered in physically damaged condition
  • Any missing part or accessory
  • Product is not used
  • Product packaging is not opened
If you receive any product in broken or damaged condition or if you have received any wrong product in the place of which had ordered, for its return and exchange, you can call / mail/ message us on the given contact details. Omaflex provides 2-3 day of validity to get your goods returned after the delivery is done. But, if you fail to inform us about the same at the specified time limit, no refund/replace/return will be processed.

Once the returned product is received by us, we will initiate the process of refund and it may take 3-5 working days to get the returned amount reflected in concerned customer’s account.

    Key Points need to be considered for the whole process:

    • We can exchange or return any product if the received item is unused, intact, saleable and in an undamaged condition with original packaging and receipt.
    • Return and exchange requests will be subjected to checking and inspection by Omaflex.
    • The product should be in its original packaging & with the product invoice.
    • Postage & shipping will not be refunded.
    • Once your request accompanied with return or exchange or refund is accepted, the further process can take 7-21 working days to get it complete.

    Omaflex is not responsible for any damage caused after product delivery. 

    In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team at +91 7206648796 or email us at contact.omaflex@gmail.com. within 2-3 Days of the product delivery.